Before you can invest, regulatory requirements (anti-money-laundering law) oblige us to verify your identity. This identification – also called KYC (Know Your Customer) – is carried out by our partner WebID and usually takes only a few minutes.
How it works
Start the identity verification in your investor onboarding.
Enter your personal data exactly as shown in your ID document (all first names, last name, date of birth, address).
Enter your mobile number in international format without the leading 0 (e.g. +49 151 … instead of 0151 …).
You will receive a link to WebID. Open it promptly and complete the identification with a valid passport or ID card.
Once the identification is successful, your status on the platform is updated automatically.
Common problems and solutions
Phone number is not accepted: remove the leading 0 after the country code.
WebID link has expired or does not work: the links are only valid for a limited time. Simply restart the verification on the platform to receive a new link.
Name does not match: your name must match your ID document exactly, including middle names.
Identification completed, but status not updated: please wait a moment and reload the page. If the status still does not change, contact our support team.
Name or address changed?
Your name and address are verified as part of the KYC process and therefore cannot be changed by yourself afterwards. Please contact our support team – see also our article on changing your personal data.
Investing through a company? Its beneficial owners must also be identified – see our article "Legal entities and beneficial owners".
Questions? Contact us via the chat, WhatsApp or at [email protected].