Name or address
Your name and address are verified during the identity verification (KYC). For regulatory reasons, you therefore cannot change them yourself. Please contact our support team with your new details – we will update them for you. We may ask you for a supporting document (e.g. your current ID document).
E-mail address
Would you like to use a different e-mail address for your account? Please contact our support team, ideally from the e-mail address currently registered, and tell us the new address.
Company data (legal entity)
Master data of a registered company (e.g. name or registered address) is taken from the commercial register. After a change has been entered in the register, it may take some time until it is shown on the platform. If it is urgent, please contact us. See also "Legal entities and beneficial owners".
Signed with the wrong investment account?
If you signed an offering privately but wanted to invest through your company (or vice versa), the signing cannot simply be transferred to another account. The signing has to be deleted and the offering signed again with the correct account. Please contact the Investment Manager of the offering or our support team.
Contact: chat, WhatsApp or [email protected].